Shipping Information
Which Carriers?
USA
For domestic shipments we ship with USPS First Class, or Priority Mail.
International
Orders destined for customers outside of the USA are shipped through GlobalPost, USPS, or UPS. For our international friends, we offer discounted shipping rates, where we cover some of the shipping fee. See below for more information on that.
International Shipping
For international shipments we use DHL as our carrier of choice. This ensures that shipments are delivered as quickly and reliably as possible. In addition, international shipments are streamlined by duties and taxes being calculated, collected, and delivered to your local customs without you needing to intervene. This means your dice should arrive at your doorstep without you needing to get involved with the import process at all.
We also understand that international shipping, duties, and taxes are expensive, so we automatically discount DHL Express shipment fees by 15%, and DHL eCommerce shipments by 25%.
How soon will I get my order?
For customers inside the USA, most orders ship within 2 business days of receiving your order, and arrive within 5 to 7 business days.
Orders shipped to Canada typically take 10-21 days to reach you with our discounted shipping method. Orders shipped to Australia, New Zealand, UK and Europe may take 10-21 days as well. This can vary slightly by country, but if you are concerned about a shipment, please email us so we can help!
Where do you ship from?
We ship from our warehouse in Orem, Utah, USA.
We know that using a 3PL or outsourced fulfillment service can cut down on costs, but we can't guarantee an exceptional experience that way. The only way we can ensure a good experience keeping the entire process in-house.
It also allows us to be completely accountable and empowered to fix things for you and other customers in the event that something goes wrong.
You can read more about that here.
Can you ship to other countries too?
We can ship to most places in the world, including Canada, the UK, Europe, and Australia.
To know if we can ship to your country, add anything to the shopping cart and start the checkout process. You can see exactly how much the current cart would cost to ship there. If we don't currently ship to your country it may mean that we have either never had to ship there, or we ran into issues with orders in the past.
But there's a first time for everything, and sometimes situations change and it might be worth trying again. Please reach out to us if you have any questions!
